Retail Banking Expert

About this role

**Role Overview** Mercor is partnering with leading AI labs to engage experienced retail banking professionals to improve AI systems' understanding of consumer banking operations, lending workflows, and branch-level decision-making. Contributors will apply their expertise in areas such as consumer lending, deposit operations, compliance, and relationship management to evaluate and enhance AI performance on retail banking-specific tasks. This is a project-based opportunity with potential for ongoing engagement depending on performance and project needs. **Key Responsibilities** - Review and evaluate AI-generated outputs related to consumer lending decisions, deposit account servicing, regulatory compliance, and customer communication - Create realistic scenarios based on retail banking workflows — mortgage origination, personal loan underwriting, account opening/closing, fraud escalation, and regulatory examinations - Annotate, label, and validate data across retail banking use cases (e.g., credit decisioning, KYC/AML procedures, customer dispute resolution) - Provide structured feedback on AI accuracy in areas such as banking regulations (Reg Z, Reg E, TILA, RESPA, BSA/AML), product terms, and industry-specific terminology - Collaborate asynchronously with research teams to refine evaluation frameworks for banking-domain AI **Ideal Qualifications** - 3+ years of professional experience at a commercial bank, credit union, or retail banking institution - Background in one or more areas such as: - Branch operations and management - Consumer or mortgage lending - Deposit operations and treasury services - Compliance, risk, or audit (BSA/AML, CRA, fair lending) - Relationship management or private banking - NMLS registration or banking certifications a plus - Strong analytical thinking and ability to translate retail banking workflows into structured evaluation tasks - Clear written communication and attention to detail **Compensation Note** - **Task Completion Pay:** Competitive and based on task quality (~$1,150 – $1,450 per completed task, subject to change as the project evolves) - **Performance Bonus:** Top performers receive a weekly bonus incentive on top of their per task rate! - **Hourly Opportunity:** Top performers may be invited to transition to an hourly compensation model based on sustained quality and throughput.

Skills & domains

• ai-training
• rlhf
• sme
• annotation
• Finance