Retail Banking Expert

About this role

**Role Overview** - Mercor is seeking senior retail banking professionals to build evaluation tasks for AI systems operating in Fortune 500 enterprise consumer banking contexts. - The workflows are calibrated to the customer volume, regulatory complexity, and operational stakes of Fortune 500 and large national retail banks. - Contributors design enterprise retail banking scenarios, draft reference outputs, and write rubrics that capture how senior F500 retail banking operators think. **Key Responsibilities** - Construct enterprise retail banking scenarios spanning large-scale deposit and lending operations, multi-stakeholder branch network decisions, and complex regulatory examination or compliance review cycles. - Build tasks across F500 consumer lending (mortgage, auto, personal), branch and digital banking operations, credit risk and underwriting, fraud prevention, and customer experience/retention strategy. - Develop retail banking operations scenarios involving tools such as core banking platforms (FIS, Fiserv, Temenos), loan origination systems (LOS), CRM platforms, and fraud detection/AML monitoring tools in F500 stacks. - Apply enterprise retail banking frameworks (credit risk scoring models, CFPB/regulatory compliance standards, omnichannel service design, KYC/AML protocols) and produce reference lending policies, risk assessments, and executive-level operational narratives. - Author rubrics that distinguish authentic enterprise retail banking judgment from generic textbook or licensing-exam-level recall. **Ideal Qualifications** - 5+ years working in consumer lending, branch operations, credit risk, or compliance at a Fortune 500 retail bank (JPMorgan Chase, Bank of America, Wells Fargo, Citi, U.S. Bank). - Direct ownership of F500-scale lending portfolios, branch/digital banking operations, or regulatory compliance programs. - Fluency in enterprise retail banking tooling and frameworks, plus understanding of how F500 regulatory examinations (OCC, CFPB, FDIC), KYC/AML compliance, and credit risk governance actually work. - Prior rubric, banking-training curriculum, or policy/risk documentation authorship is a plus.

Skills & domains

• ai-training
• rlhf
• sme
• annotation
• Finance