Technical Solutions Specialist- FTC
xAI · Dublin, Ireland
- Source
- xai
About this role
SpaceXAI’s mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. Our team is small, highly motivated, and focused on engineering excellence. This organization is for individuals who appreciate challenging themselves and thrive on curiosity. We operate with a flat organizational structure. All employees are expected to be hands-on and to contribute directly to the company’s mission. Leadership is given to those who show initiative and consistently deliver excellence. Work ethic and strong prioritization skills are important. All employees are expected to have strong communication skills. They should be able to concisely and accurately share knowledge with their teammates.
ABOUT THE ROLE:
The Ad Technical Solutions team is the primary technical support contact for SpaceXAI's advertisers and the global sales organisation. We deliver high-quality technical expertise to help advertisers succeed with X Ads and Analytics, while providing critical operational support to the X Ads Engineering teams and our Sales teams.
As the SpaceXAI Ads business continues to scale rapidly, we are looking for exceptional technical problem-solvers to join our team in Dublin. You will play a key role in unblocking revenue, improving processes, and enabling both our sales teams and advertisers to drive sustainable growth.
RESPONSIBILITIES:
As a Technical Solutions Specialist, you will be a critical bridge between advertisers, sales, and engineering. Your work directly contributes to revenue growth and product improvement.
Key responsibilities include:
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- Deliver prompt, clear, and high-quality technical support to advertisers and internal sales stakeholders via our internal systems
- Troubleshoot complex ad setup, tracking, and performance issues across the full suite of X Ads products
- Partner closely with Engineering, Product, Sales, and Operations teams to resolve issues and drive cross-functional initiatives
- Identify recurring issues and proactively propose solutions, new tooling, improved processes, and automation opportunities
- Create clear, helpful documentation, FAQs, and support content to scale the team’s impact
- Monitor support metrics, campaign performance data, and trends to continuously improve quality, efficiency, and advertiser experience
- Manage multiple initiatives and projects effectively, delivering measurable results against tight deadlines
- Relay technical campaign insights and performance data to Sales partners in a clear, business-friendly manner
BASIC QUALIFICATIONS:
- Bachelor’s degree (BS/BA) or equivalent experience
- 4+ years of relevant experience in technical support, solutions engineering, ad operations, or a similar client-facing technical role
- Strong analytical skills with proven proficiency in Excel, SQL, Terminal, and BigQuery (or similar)
- Experience using online advertising tracking tools (Google Tag Manager, Google Campaign Manager, Adobe Analytics, Tealium) and website pixel and /conversion tracking.
- Previous experience in the advertising technology (AdTech) or social media ecosystem
- Experience working directly with Engineering, Sales and Product teams on digital advertising products
- Demonstrated ability to manage multiple high-priority projects and stakeholders simultaneously in a dynamic environment
- Excellent written and verbal communication skills, you can translate complex technical concepts for both technical and non-technical audiences
- Ability to work 5 days per week from our Dublin office
PREFERRED SKILLS AND EXPERIENCE:
- You are a technically strong, customer-obsessed problem solver who thrives in a fast-paced, ambiguous environment. You combine deep analytical capability with excellent communication skills and a genuine passion for helping the business succeed.
SpaceXAI is an equal opportunity employer. For details on data processing, view our Recruitment Privacy Notice.
Skills & domains
- ai-training
- tutor